IT Support Companies in UAE


You are thinking the day-to-day task of your connected technical life is getting more and more complicated. Sometimes complex, and often reliant on your network performance, it creates technical challenges for people who may not be especially tech-savvy. If you are a business owner, your business may run with a balance of up and down days. There are some very important factors to think about, who do you have to help you? How are you going to target your audience? Do you have the tools available to do technical challenges? And what about your profits and expenditures that keep you up with the accounting? This is where having a professional IT technical support team can pay off to help you. Choosing the best tech IT support companies in Dubai for your business is an important decision. The most important thing you need to know is that choices in choosing IT technical support include hiring internal staff with initial certifications to maintain and manage servers, workstations, desktops, laptops, printers, operating systems software, antivirus, and special applications. Some organizations have contracted with a local firm to provide on-demand site break/fix support. If you go through to choose local support, this will mean they’re in the same time zone and will be able to have any necessary meetings. At the same time, there is a network crisis, and emergency support is required to get the company back up and running. But, how do you know which one is best for you? Selecting an IT technical support provider depends on the following:

  • Experience and training
  • Added value
  • Cost

Like all the decisions you make concerning your business, choosing top IT companies in Dubai makes you feel comfortable that you’ve chosen the right tech support provider for your business. It would be great to have their IT person solve all of your tech support needs. 

Here are some potential factors you need to consider while evaluating your options before you subscribe on selecting IT technical support: 

Experience and Training with certifications.

The natural first step to considering a job working in IT technical support is to see the certifications that recognize the technician has completed coursework to install and manage a specific device or software application. In IT technical support, the challenge for these technical schools is to find instructors with the requisite training on the most current hardware and software technology. As an IT support professional of almost any level, the employee must be trained on current technology which is an added budget item. The work is much about understanding that the typical local service provider has a difficult time providing training unless the company is large enough to have training support from the hardware and software manufacturers.

Or from those large distributors that will support continuous training. National technical assistants are highly recommended as they have the numbers and synergy to maintain continuous education. It is determined that the value of the experience for remote technical service shows 90% of the user problems can be handled by an off-site technical assistant center. Unless your business is highly niched with a need of tech support companies you are talking to, but, if they are new or have a small client base, it could mean they haven’t handled as many serious problems as a company with broader experience in IT technical staff. An ideal candidate for such a position would have a certificate for dealing with more high-level issues, have some coding skills, the ability to read and analyze application logs, and could maintain data reports to understand the issue a customer is experiencing. 

Added Value – Added value from the point of view of the end user includes:

  • Response rate after the initial call

End users supported by internal technicians have to schedule a time to review and correct the failure with products and programs. More often, the device would be picked up for repair work, rendering the end user unable to communicate with the companies electronically. End users could also have a long interval of downtime as the local support firm can assess client queries, and solve technical problems, and software peripherals. A national firm providing remote technical access available on the first call from end users based on a high number of IT technicians available to maintain an organization’s infrastructure. The end-user has the task to update the user access for given IT applications for new and current employees for resolving system, hardware, and software problems at the initial call faced by the clients. For this, you may look for managed network security solutions.

  • Number of available technical agents

Right now, enterprises need to understand the risks of employing internal support to end users. How is the coverage determined for high employee turnover? How many technicians need per 10, 20, 40, or 80 users? Local IT service providers continue to struggle with the turnover of the companies. IT technicians will work for an enterprise from 6 to 18 months because the work doesn’t provide new challenges to keep the same hardware and software. A famous report reveals that support departments have always had a reputation for high employee turnover, to identify real-world benchmarks for employee losses, and offers evidence that much of the turnover in tech support represents promotions from the company itself. Over the last several months, we’ve seen the national remote technical center overcomes a high turnover by having a large number of seats offer multi-language support from multiple sites. End users are looking for near-immediate support when remote access is offered at an increased hourly rate.

  • Available on-site support

There are occasions when on-site technical support is required to replace a defective component or peripheral. The inside IT technician can accomplish this easily within a list of clients to ensure you have relevant industry experience for ordering and receiving the component and scheduling the work. For instance, the remote technical assistance center would identify the defect and schedule an on-site visit in parallel with the delivery of the replacement part to the local IT technician. Realizing the fact that it is common for the national remote IT technical center to work with a highly organized network of about 14,000 certified IT technicians. Many remote access service providers include 24-hour monitoring with a basic subscription charge which is best for your specific IT goals. This added value proactively alerts the center to faults and alerts the end user to potentially unsafe files or websites before you make a longstanding commitment. Simply put, top IT companies in UAE have an existing network of technicians that can support localized IT challenges and helps manage areas of an organization’s IT solution. 

Cost – True cost of IT technical support looks at the following:

Technical Support Employee

In some cases, after you compute an employee’s fully burdened labour cost and then divide it by the number of hours that the employee works on projects of IT assistance, businesses often find that workers cost the company from 50% to 150%, above and beyond their gross hourly labor rate for a full-time hire. When your business is experiencing technical issues and outages, the burden rate can be calculated by establishing the costs of the following:

  • Health insurance
  • Training
  • Uniforms or special work clothes
  • Usage of equipment and vehicles
  • Workspace costs
  • Paid time off
  • Health insurance

When considering cost, ensure that you are looking at all of the features that are being offered, and considering how the technician’s services will impact your business, operations, and bottom line. If you are ready to choose a technical support solution, then discuss your options with IT Support Company in UAE that will keep customers happy to work with their business. 


With so many options and so much information available with just the click of a button, it can daunt to choose which direction to go when it comes to your Business Solutions to enhance your organization’s IT technical support needs. Furthermore, this knowledge will lead to consistent levels of support and a more prompt resolution of your IT issues. Shaking hands with top IT companies in Dubai can help you with:

  • On-demand dispatch
  • Cabling and wireless solutions 
  • Recurring on-site services
  • Depot services
  • On-site projects and many more. 

So, connect with them today and learn how can they are ready to help you with your technical IT needs. You’ll never regret this decision. It ultimately benefits your business and offers more authentic and unique solutions.

We hope this information is helpful to you. Thank you